Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and improve the services we offer. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Personal data typically includes your full name, date of birth, residential address, email address, telephone number and payment information such as card or bank account details. We also collect identification documents required for identity verification, age checks and regulatory compliance.

Usage and Technical Data

When you visit our site or use our platform, we automatically collect certain technical information including your IP address, browser type and version, device operating system, pages visited, time spent on each page and referral sources. This helps us understand how our services are used and how we can enhance your experience.

How We Use Your Information

We use the collected data to create and manage your gaming account, process transactions, verify your identity, prevent fraud and meet our legal and regulatory obligations. This may also include providing customer support, sending important service messages, and, where you have given consent, delivering personalised offers and promotions that match your interests.

All processing activities are carried out only where we have a valid legal basis, whether that is to fulfil a contract with you, comply with legal requirements, protect our legitimate business interests or because you have consented to specific uses.

Sharing and Disclosure

We may share your personal data with trusted third parties who assist in delivering our services. These include payment processors, identity verification providers, customer support platforms, marketing agencies acting on our behalf and regulatory bodies when required by law.

Any third parties we work with are contractually obliged to keep your information secure and to use it solely for the purposes we specify. We do not sell your personal data to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyse site traffic and improve functionality. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect your experience on the platform.

We use both strictly necessary cookies that are essential for the site to function and optional analytics and marketing cookies that help us understand user behaviour and deliver relevant content.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive information, secure servers, regular security assessments and strict access controls for our staff.

While we strive to protect your data to the highest standard, no system can guarantee complete security. You also play an important role by keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, to ask for deletion when it is no longer needed, and to object to or restrict certain types of processing.

You may also withdraw any consent you have previously given and request that we transfer your data to another organisation in a commonly used format. To exercise any of these rights, please contact our support team. We will respond to your request within one month, or sooner where possible.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. When we no longer need your information, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website, and we encourage you to review it periodically. Significant changes will be notified through prominent notices or direct communication where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our dedicated privacy team using the details provided in our help centre or by emailing our customer support address. We are committed to resolving any concerns you may have as quickly and fairly as possible.